Terms and Conditions

Restitution proceedings and consequences for Consumers

1. Application

Michael Sontag
Greifswalderstrasse208b, 10405 Berlin
Geschäftsführer: Michael Sontag

Tax Number: 14 538/50012
VAT ID: DE273154198

sales@michelsontag.de
www.michaelsontag.de

The following terms and conditions shall apply for all orders by consumers.

2. Contract

The presentation of products in our online shop is not a legally binding offer but a request for orders. Errors and changes are reserved.

By sending an order E-mail with specified article name, colour, quantity and size to sales@michaelsontag.de, you submit a binding offer to purchase the goods named in the order mail. The contract of purchase, however is concluded later by our express confirmation or the delivery of goods ordered.

As a confirmation of receipt of your order we will send you the text of your order immediately by email. Our Terms and Conditions can be viewed, saved and printed at any time. The conformation E-Mail will include a detailed list of your ordered goods, our T&Cs, and Restitution proceedings and consequences for Consumers.

3. Prices and Payment

The prices listed on the product pages include current German VAT.

The purchase price is due immediately upon our confirmation notification or the delivery. The payment of the goods shall be at your choice by advance payment (bank transfer) or Paypal. Additional fees for international bank transfers are to be paid by the customer.

Ordered goods will be sent out to the customer 1–3 days after we received the full payment. In case the ordered goods are out of stock we will immediately order/produce the goods and will inform the customer right away.

4. Order and delivery to countries outside the EU

Orders from Non-EU-Countries will be charged without VAT.

For deliveries to countries outside the EU additional duties and fees might be applicable to be paid by the customer.

5. Costs of Deliveries

— within Germany: 10,00 €
EUROPE 20,00 €
USA, Canada, Island 30,00 €:
— Australia, Russia, Asia, Africa, Middle East, South Amercia: 40,00 €:

6. Deliveries

Products will be shipped directly from Germany by German Post, UPS or FedEx.

In case the delivery of goods fails after two delivery attempts because the buyer does not claim the package, we reserve our right to withdraw from the contract. We will not send replacements; if appropriate appropirate, consideration will be refunded.

Michael Sontag is not responsible for any actions taken by customs on your package during delivery.
We have no control over this. The buyer is responsible for any customs charges that may be applied to your package. The charges are determined by customs — we have no chance to find out what these charges may be in advance.

The goods remain the property of Michael Sontag until full payment.

7. Liability

Our liability for damages arising from contractual, tortious or other legal grounds are excluded; exceptions are loss of life, limb or health or injury on an intentional or grossly negligent conduct. Other legally binding liabilities, such as the Product Liability Act, also remain unaffected.

8. Applicable Law

German Law, with the exeption of United Nations Convention on Contracts for the International Sale of Goods, is applicable.

9. Returns and Exchanges

Returns can be made only if the product are in unworn condition. Acceptable reasons for an return: factory defects, wrong color or size was sent, or error on our part. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting a return. We will email you instructions on how to return the product. We will pay for the shipment back to us and back to you again.

Exchanges can be made only if the product are in unworn condition. Acceptable reasons for an exchange: colors are different than pictured, do not fit, or I would rather have a different product. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an exchange. In case of an exchange we ask that you pay for the shipment to us and back to you. In case your desired product is not available anymore, you will receive a credit memo which has to be redeemed within 6 month.

——————————

Restitution proceedings and consequences for Consumers

The buyer can withdraw from the contract within two weeks without explanation. Withdrawals have to be made in written form (e-mail or letter) or by sending back the product. The time-limit (two weeks) begins with receipt of these instructions but not before the buyer receives the goods (for recurring deliveries of similar items, not before the buyer receives the first partial delivery).
In case of a withdrawal the buyer is obligated to return all received goods immediately, at the latest within 7 days. The return of goods or return requisition is to be sent to:

Michael Sontag
Greifswalderstr. 208b
10405 Berlin

In the case of effective return, the goods and services taken by either party are to be returned and if applicable, goods and services used (e.g. compensation for use) are to be compensated. A value compensation claim can be demanded with the deterioration of goods. This does not apply if the deterioration of the goods is exclusively attributed to testing, as it would be possible for buyers to do in shops. Otherwise the buyer can avoid the obligation for value replacement for using the goods according to the terms and conditions by not using the goods as his/her own property and omitting anything that impairs the value of the goods. The obligation to refund payments must be fulfilled within 30 days. The time limit begins for the buyer when the goods or return requisition are shipped; the time limit begins for the seller at the receipt of sent goods or the return requisition.